Get In Touch
We appreciate your interest in Toby G Photography and are committed to delivering exceptional customer service. Our goal is to address all inquiries within 24 hours. Please note that many common questions can be resolved by referring to the informative Q&A section located in our help center below.
If you still need assistance with any issue or have any questions, please feel free to reach out to us by filling out the contact form located at the bottom of this page alternatively you can email us at hello@tobygphotography.com or you can write to us at
Toby G Photography
2 Squirrel Close
Bexhill-on-Sea
TN39 4LY
We will be happy to help and provide you with the support you need.
You will find answers to most common questions here
Help Center
What payment options do you accept?
We accept all major Debit & Credit cards, PayPal, ClearPay, Klarna, Apple Pay & Google Pay.
What UK delivery options are available?
We offer Standard (£2.99) & Express (£4.99) once dispatched Standard deliveries should reach you within 4 working days & 2 working days for Express.
Please note orders containing calendars & jigsaws follow separate lead-times, these are explained in the link below.
How do calendar & jigsaw orders work?
*Calendar Orders Special Terms Apply
For calendar orders, our delivery fees remain the same as our other products but the lead times for delivery do vary.
- UK orders will arrive within 7-10 days (7-9 days for express) after the order has been placed.
- For delivery anywhere else your calendar order will arrive within 15 - 30 days.
If your order contains any other products eg. a Colouring book this will arrive separately and will follow the standard lead times.
The extended lead times for orders containing calendars are laid out In the checkout process and by placing your order you do agree to these terms.
We will do everything we can to get your order to you as quickly as possible but please expect the delivery to take up to the time scale stated above.
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*Jigsaw Puzzles Orders Special Terms Apply
For jigsaw puzzle orders, our delivery fees remain the same as our other products but the lead times for delivery do vary.
- UK orders will arrive within 30-40 days (30-38 days for express) after the order has been placed.
- For delivery anywhere else your calendar order will arrive within 30 - 45 days.
If your order contains any other products eg. a Colouring book this will arrive separately and will follow the standard lead times.
The extended lead times for orders containing jigsaw puzzles are laid out In the checkout process and by placing your order you do agree to these terms.
We will do everything we can to get your order to you as quickly as possible but please expect the delivery to take up to the time scale stated above.
Are all photographs original photos by Toby?
Yes all photographs on this website are original photographs by Toby of Toby G Photography
Do you offer international delivery?
Yes we ship worldwide if the delivery address is in Europe the delivery cost is £9.99 for all orders. Everywhere else the cost is £16.99. The timescale for deliveries depend on the products ordered. No estimates are provided at checkout, we will be in touch with a estimated delivery date although most orders will take 1 week to arrive.
We do have printers in Australia, New Zealand, Spain, Italy & America so we may be able to significantly reduce the delivery date. If this is the case we will be in touch with a estimated delivery date for your order.
Do you offer refund & returns?
We have a 14 day refund policy, which means you have 14 days after receiving your item to request a return/refund.
To be eligible for a return, your item must be in the same condition that your received it, unused, with relevant tags and in the original packaging. You also need the receipt or proof of purchase.
You will have to provide the return shipping yourself.
Refunds will be made within 14 days after we receive & inspect the return.
Please see our return policy for further information.
Do your offer beskpoke orders?
Yes we do, please contact us below with the item you looking for us to create & any relevant information and we will happily provide a quote.
Do you offer bulk discount?
We offer bulk discount, please follow the link below to learn more.
Why are your pricing and products different on your Etsy store?
Our pricing varies depending on the cost to manufacture as well as the fees we are charged on our marketplaces. Our prices may differ from our website and Etsy store. If your looking for the cheapest option we recommend you spend some time comparing. We know this is not ideal and are working on bringing together identical inventories and pricing. All delivery costs and estimated delivery dates remain the same.
Are your products available to purchase on the highstreet?
Yes we are always looking for ways to expand our range of products and the availability to our customers. Currently as of September 2024 we have our products stocked in Cornwall & Sussex for further information please do head to our homepage and scroll halfway down for further information and directions.